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AI · 5 min read

Should your small business have an AI chatbot?

· Conn Web Works

AI chatbots have come a long way from the clunky "Press 1 for sales" bots of a few years ago. Today's AI assistants can hold a real conversation, and for many local businesses they're like having a friendly front-desk person who never sleeps.

What a good AI chatbot can do

What it shouldn't do

An AI assistant isn't a replacement for you. It shouldn't make promises you haven't approved, handle payments, or give advice outside your business. A well-built chatbot knows its limits and hands off to you when it should.

Is it worth it?

Ask yourself three questions:

  1. Do you get the same questions over and over?
  2. Do people visit your site after hours, when nobody can answer the phone?
  3. Would one or two extra customers a month cover the cost?

If you answered yes to any of those, a chatbot will probably pay for itself. Try the assistant on our own site (bottom-right corner) to see what it feels like as a customer.

How we build them

We train each chatbot on your business: services, prices, process, and FAQ. It runs on a secure server (your private keys never touch your website code), it's rate-limited to keep costs predictable, and on our Pro plan we retrain it whenever your business changes.

Want a website that brings in customers?

Book a free 30-minute consult. We'll look at your current site (or lack of one) and show you exactly what we'd change.

Book a free consult